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Questions

FAQs

Your Questions Answered

How long does Live Scan fingerprinting take?

Live Scan fingerprinting typically takes 10–15 minutes. At A1 Wireless Live Scan, we offer fast and professional walk-in service at all three convenient locations:

📍 Rocklin – 3101 Sunset Blvd STE 2C, Rocklin, CA 95677
Located by Chevron Gas Station
🕘 Mon – Fri | 9:00 AM – 5:00 PM
📞 (916) 544-4950

📍 Citrus Heights – 7451 Auburn Blvd, Citrus Heights, CA 95610
Next to Bargain Smart
🕘 7 Days | 9:45 AM – 7:00 PM
📞 (916) 544-4000

📍 Roseville – 3992 Foothills Blvd STE 100, Roseville, CA 95747
Located behind McDonald’s
🕘 Mon – Fri | 9:00 AM – 5:00 PM
📞 (916) 544-1856

No appointment is needed—just walk in to any location for quick and reliable Live Scan service near you.

What do I need to bring for Live Scan fingerprinting?

To complete your Live Scan fingerprinting, please bring the following:

  • A completed Request for Live Scan Service form for your specific application

  • A valid form of payment

  • A current, valid government-issued photo ID

​

Acceptable forms of identification include:

  • California Driver’s License

  • California DMV Identification Card

  • Valid out-of-state Driver’s License

  • Military ID

  • Passport

  • Resident Alien Card

  • Immigration Card

  • Green Card

At A1 Wireless Live Scan, we offer fast and convenient walk-in service at all three locations:

📍 Rocklin – 3101 Sunset Blvd STE 2C, Rocklin, CA 95677
📍 Citrus Heights – 7451 Auburn Blvd, Citrus Heights, CA 95610
📍 Roseville – 3992 Foothills Blvd STE 100, Roseville, CA 95747

No appointment is needed—just walk in for quick and professional Live Scan fingerprinting near you.

Why are my Live Scan results taking longer than expected? 

🔹 Why Live Scan Delays Happen

Live Scan fingerprinting is usually processed quickly, but in some cases, delays can occur. Understanding why delays happen can help set the right expectations.

⏱️ Normal Processing Time

Most Live Scan results are processed within 48–72 hours. However, some background checks may take longer depending on the situation.

⚠️ Common Reasons for Live Scan Delays

1. Manual Review by the DOJ

If your fingerprints match or are similar to an existing record, the California Department of Justice (DOJ) may perform a manual review.

During this process:

  • Fingerprints are carefully compared to existing records

  • Personal details like name and date of birth are verified

  • Criminal history records are reviewed for accuracy

👉 This ensures correct identification but can take additional time.

2. Poor Fingerprint Quality

If fingerprints are unclear or difficult to read:

  • The DOJ may reject the submission

  • A resubmission may be required

  • At A1 Wireless Live Scan resubmission are at no cost to applicant.

3. Criminal History Records

If a record is found:

  • Additional verification is required

  • Processing time may increase

4. Incorrect or Incomplete Information

Errors on the Live Scan form can cause delays, including:

  • Misspelled names

  • Incorrect date of birth

  • Missing information

5. DOJ, FBI, and Firearms Background Checks

If your request includes:

  • California DOJ check

  • FBI check

  • Firearms Check

  • Child-care Check

👉 Processing may take longer due to multiple agencies involved.

6. High Volume or System Delays

At times, delays may occur due to:

  • High number of submissions for DOJ & FBI

  • System processing backlogs at DOJ and FBI

7. Older or Complex Records

Cases involving:

  • Older records

  • Manual fingerprint files INK-FD258

👉 May require additional time for verification.

📌 Important to Know

  • Live Scan results are sent directly to the requesting agency, not to the applicant

  • A delay does not mean there is a problem—it usually means additional review is needed

📞 Need Help?

At A1 Wireless Live Scan, we ensure your fingerprints are submitted quickly and accurately.

If your results are delayed, we recommend contacting the agency that requested your Live Scan, as they receive updates directly from the DOJ.

 How do I check my Live Scan status?

You can check your Live Scan status online using your ATI (Applicant Transaction Identifier) number provided at the time of fingerprinting.

Visit the California Department of Justice (DOJ) website and enter your ATI number to view your status.

https://applicantstatus.doj.ca.gov/

Please note that this system only shows the processing status, not the final results. Results are sent directly to the requesting agency.

At A1 Wireless Live Scan, we provide your ATI number after submission so you can easily track your fingerprinting status.

How do I get a copy of my personal criminal history (Record Review)?

  • You can request a copy of your personal criminal history, also known as a Record Review, through the California Department of Justice. This process requires submitting your fingerprints along with a Record Review application and fee.

  • The fastest and easiest way to complete your fingerprints is by visiting A1 Wireless Live Scan, where we offer quick, professional walk-in service—no appointment needed.

  • 📍 Rocklin Location

  • 3101 Sunset Blvd STE 2C, Rocklin, CA 95677
    📍 Located by Chevron Gas Station
    🕘 Mon – Fri | 9:00 AM – 5:00 PM
    📞 (916) 544-4950

  • 📍 Citrus Heights Location

  • 7451 Auburn Blvd, Citrus Heights, CA 95610
    📍 Next to Bargain Smart
    🕘 7 Days | 9:45 AM – 7:00 PM
    📞 (916) 544-4000

  • 📍 Roseville Location

  • 3992 Foothills Blvd STE 100, Roseville, CA 95747
    📍 Located behind McDonald’s
    🕘 Mon – Fri | 9:00 AM – 5:00 PM
    📞 (916) 544-1856

  • Our experienced staff will guide you through the fingerprinting process to ensure your DOJ Record Review is submitted correctly and without delays. Most fingerprinting sessions take just 10–15 minutes.

  • 👉 Walk in today to the location nearest you for fast, reliable Live Scan fingerprinting and get your personal background check started right away.

  • Click the link below for DOJ personal Record Review instructions:

  • https://oag.ca.gov/fingerprints/record-review

How do I get a copy of my FBI criminal history report?

What is Live Scan fingerprinting?

  • Live Scan fingerprinting is a digital fingerprinting process used for background checks. Your fingerprints are electronically captured and securely transmitted to the California Department of Justice and/or FBI to check for criminal history.

  • Live Scan replaces traditional ink fingerprinting and is commonly required for employment, professional licensing, certifications, and volunteer work in California. It is faster, more accurate, and provides quicker results than ink fingerprinting.

  • Most Live Scan appointments take just 10–15 minutes to complete, making it a quick and convenient process.

  • If you’re searching for Live Scan fingerprinting near you, A1 Wireless Live Scan offers fast, reliable walk-in service at our Rocklin, Citrus Heights, and Roseville locations.

  • 👉 No appointment needed — walk in today for quick and professional Live Scan fingerprinting services.

​

To get a copy of your FBI criminal history report (also known as an Identity History Summary or “rap sheet”), you will need to submit your fingerprints along with an application and processing fee.

The fastest and easiest way to complete this process is by visiting A1 Wireless Live Scan, where we provide FBI background check fingerprinting through an FBI-approved Channeler. This allows your fingerprints to be submitted electronically for faster processing and quicker results.

⚡ Fast & Easy Process (1…2…3)

Step 1: Walk in to one of our locations with a valid photo ID
We will provide and help you complete the required form

Step 2: Get fingerprinted
Our trained and certified technicians will capture your fingerprints and securely submit them

Step 3: Receive your report
Most FBI reports are delivered within 24 hours via email (in some cases, it may take longer depending on fingerprint quality)

📄 What is Included?

  • FBI Criminal History Report

  • Identity History Summary (Rap Sheet)

  • Available in electronic or hard copy format

✅ Common Reasons to Request an FBI Background Check

  • Employment background check

  • Adoption process

  • Student or travel visas

  • Personal record review

  • Court or legal matters

  • Government housing

📍 Visit A1 Wireless Live Scan Today

📍 Rocklin Location

3101 Sunset Blvd STE 2C, Rocklin, CA 95677
📍 Located by Chevron Gas Station
🕘 Mon – Fri | 9:00 AM – 5:00 PM
📞 (916) 544-4950

📍 Citrus Heights Location

7451 Auburn Blvd, Citrus Heights, CA 95610
📍 Next to Bargain Smart
🕘 7 Days | 9:45 AM – 7:00 PM
📞 (916) 544-4000

📍 Roseville Location

3992 Foothills Blvd STE 100, Roseville, CA 95747
📍 Located behind McDonald’s
🕘 Mon – Fri | 9:00 AM – 5:00 PM
📞 (916) 544-1856

👉 Walk in today—no appointment needed—and get your FBI criminal history report started in minutes. Most visits take just 10–15 minutes, with results often delivered within 24 hours.

 How does Live Scan fingerprinting work?

  • The Live Scan fingerprinting process is quick and simple:

  • Bring your completed Request for Live Scan Service form and a valid photo ID

  • Visit a Live Scan location—walk-ins are welcome at A1 Wireless Live Scan

  • A trained technician will electronically capture your fingerprints

  • Your fingerprints are securely transmitted to the California Department of Justice and/or FBI for processing

  • You will receive an ATI number to track your Live Scan status

  • Most Live Scan appointments take just 10–15 minutes to complete.

  • If you’re searching for Live Scan fingerprinting near you, visit A1 Wireless Live Scan in Rocklin, Citrus Heights, or Roseville for fast, professional service.

  • 👉 Walk in today—no appointment needed.

  • No, once your Live Scan is submitted to the California Department of Justice, the information cannot be changed or corrected.

  • If there is a mistake on your form, you will need to:

  • Complete a new Request for Live Scan Service form with the correct information

  • Submit a new Live Scan fingerprinting transaction

  • Pay applicable fees again

  • In most cases, the DOJ cannot correct errors due to the high volume of submissions, so a new fingerprint submission is required.

  • To avoid delays or extra costs, it’s important to double-check your form before submitting.

  • At A1 Wireless Live Scan, our experienced staff helps review your information before submission to ensure everything is accurate and processed correctly the first time.

  • 👉 Walk in to any of our Rocklin, Citrus Heights, or Roseville locations for fast, error-free Live Scan service.

  • 🔹 Common Live Scan Mistakes to Avoid

  • Submitting your Live Scan correctly is important to avoid delays, rejections, or having to pay for a second submission.

  • Here are the most common mistakes and how to avoid them:

  •  1. Bringing the Wrong Live Scan Form

  • Each Live Scan is tied to a specific agency and request.

  • 👉 Avoid this mistake:
    Make sure you bring the correct Request for Live Scan Service form provided by your employer or requesting agency.

  •  2. Entering Incorrect Information

  • Errors such as:

  • Misspelled name

  • Wrong date of birth

  • Incorrect agency details

  • 👉 Can result in delays or rejection.

  • 👉 Tip: Double-check all information before submission. Once submitted, it cannot be changed.

  •  3. Forgetting Valid Identification

  • You must bring a valid, government-issued photo ID.

  • 👉 Without proper ID, your Live Scan cannot be completed.

  •  4. Poor Fingerprint Quality

  • Dry skin, cuts, or worn fingerprints can cause:

  • Rejections

  • Resubmission delays

  • 👉 Tip:

  • Moisturize your hands before your appointment

  • Avoid cuts or damage to fingertips

  •  5. Not Knowing Who Receives the Results

  • Many applicants expect results directly.

  • 👉 Important:
    Live Scan results are sent directly to the requesting agency, not to you.

  •  6. Waiting Too Long to Follow Up

  • If results are delayed, some applicants don’t follow up.

  • 👉 Tip:

  • Wait at least 3–7 days

  • Then contact your requesting agency if needed

  •  7. Not Bringing Payment or Billing Info

  • Some agencies provide a billing number, others don’t.

  • 👉 Tip:

  • Confirm if you need to pay before arriving

  • Bring a valid form of payment

  • ✅ How A1 Wireless Live Scan Helps You Avoid Mistakes

  • At A1 Wireless Live Scan, we:

  • Review your form before submission

  • Ensure accurate data entry

  • Provide fast, professional fingerprinting

  • Offer walk-in service with no appointment needed

  • 📍 Locations in Rocklin, Citrus Heights, and Roseville

  • 👉 Walk in today for a smooth, error-free Live Scan experience.

Is Live Scan the same as a background check?

If I made a mistake on my Live Scan form, can I change it after submission?

Live Scan is a type of background check, but it is not exactly the same thing.

Live Scan fingerprinting is the process of capturing your fingerprints digitally and sending them to the California Department of Justice and/or FBI to perform a criminal history background check.

In other words, Live Scan is the method used to conduct a fingerprint-based background check, while the background check itself is the result of that process.

Live Scan is commonly required for employment, licensing, and volunteer work because it provides accurate and secure identification.

If you’re searching for Live Scan fingerprinting near you, A1 Wireless Live Scan offers fast, walk-in service at our Rocklin, Citrus Heights, and Roseville locations.

👉 No appointment needed—visit us today for quick and reliable service.

What are the benefits of Live Scan fingerprinting compared to ink fingerprinting?

Live Scan fingerprinting offers several advantages compared to traditional ink fingerprinting:

✅ Faster Processing

Live Scan fingerprints are sent electronically to the California Department of Justice and/or FBI, which helps speed up background check results.

✅ Higher Accuracy

Digital capture reduces errors such as smudging, over-inking, or unreadable prints that are common with ink fingerprinting.

✅ Lower Rejection Rates

Because the system checks print quality instantly, Live Scan reduces the chances of rejection and the need for resubmission.

✅ More Secure

Fingerprints are transmitted securely, reducing the risk of lost or mishandled fingerprint cards.

✅ Faster Turnaround Time

Many Live Scan results are processed within 48–72 hours, while ink fingerprinting can take significantly longer.

Live Scan is the preferred method for most employment, licensing, and background check requirements in California due to its speed, accuracy, and reliability.

If you’re searching for Live Scan fingerprinting near you, A1 Wireless Live Scan offers fast, walk-in service at our Rocklin, Citrus Heights, and Roseville locations.

👉 No appointment needed—get fingerprinted quickly and professionally today.

What is a billing number for Live Scan?

A billing number is a code provided by the requesting agency that allows them to pay the Department of Justice (DOJ) fees on your behalf for a Live Scan background check.

If your Live Scan form includes a billing number, it means:

  • You may not need to pay the government (DOJ) processing fees

  • You may only be responsible for the Live Scan rolling fee

If your form does not include a billing number, you will be responsible for paying all applicable fees, including DOJ and/or FBI processing fees.

If you’re unsure whether your form includes a billing number, our team at A1 Wireless Live Scan can help review your form before submission to make sure everything is correct.

👉 Walk in today to our Rocklin, Citrus Heights, or Roseville locations for fast and professional Live Scan fingerprinting services.

If my Live Scan is rejected, can I go to another location for resubmission?

Yes, you can go to any Live Scan location for a resubmission. However, you may be required to pay a new rolling fee if you choose a different location.

To avoid additional charges, it is recommended to return to the same location where your original Live Scan was completed.

  • If your rejection was due to poor fingerprint quality, the original location may waive the rolling fee for resubmission (if done within the allowed timeframe)

  • If your rejection was caused by data entry errors, a brand new Live Scan submission is required, and the applicant must pay all applicable fees again

Because submitted information cannot be changed after transmission to the DOJ, any corrections require a new transaction.

At A1 Wireless Live Scan, we carefully review your information and capture high-quality fingerprints to help reduce the risk of rejection.

👉 Visit our Rocklin, Citrus Heights, or Roseville locations for fast and reliable Live Scan fingerprinting. Walk-ins are always welcome.

What should I do if my California (DOJ) results were completed, but the FBI rejected my fingerprints due to poor quality?

Why was my Live Scan rejected?

A Live Scan may be rejected if the fingerprints or information submitted cannot be properly processed by the California Department of Justice or FBI.

Common reasons for Live Scan rejection include:

1. Poor fingerprint quality

  • Smudged, faint, or unclear fingerprints

  • Dry, worn, or damaged skin
    👉 This is the most common reason for rejection

2. Incorrect or incomplete information

  • Misspelled name

  • Wrong date of birth

  • Missing or incorrect agency details

3. Fingerprints cannot be processed or matched

  • Prints are too light or too dark

  • Difficulty matching prints in the system

4. Technical or transmission issues

  • Errors during electronic submission

  • System or network issues

🔁 What should I do next?

If your Live Scan is rejected:

  • Return for a resubmission using your original ATI number

  • Bring your rejection notice (if available)

  • Visit the same Live Scan location to avoid additional fees

👉 If the rejection was due to fingerprint quality, the first resubmission may be free if completed within the allowed timeframe.

👉 If the rejection was caused by data entry errors, a new Live Scan submission is required, and all fees must be paid again.

At A1 Wireless Live Scan, we take extra care to capture high-quality fingerprints and verify your information to help reduce the chances of rejection.

👉 Visit our Rocklin, Citrus Heights, or Roseville locations for fast, reliable Live Scan fingerprinting. Walk-ins are always welcome.

The Federal Bureau of Investigation (FBI) may reject fingerprints even if they were accepted by the California Department of Justice (CA DOJ). This usually happens due to poor fingerprint quality.

If this occurs, you will need to:

  • Return for a resubmission of your fingerprints

  • Use your original ATI (Applicant Transaction Identifier) number

  • Visit the same Live Scan location whenever possible

🔁 What if my fingerprints are rejected again?

If your fingerprints are rejected twice by the FBI:

  • Your requesting agency may require an FBI Name Check instead of fingerprints

  • You should contact your agency for instructions on how to complete the Name Check request

💡 Important Resubmission Guidelines

  • Less than 0.5% of applicants are rejected due to fingerprint quality

  • The first resubmission is typically free if:

    • It is completed within 30 days of the original transaction (recommended within 7 days)

    • You return to the original Live Scan location

    • The rejection was caused by fingerprint quality (not data errors)

👉 If the rejection was due to incorrect information, a new Live Scan submission is required, and all fees must be paid again.

✅ Tips to avoid another rejection

  • Apply lotion regularly for several days before your visit

  • Keep hands moisturized and free from cuts or damage

  • Allow the technician to take extra care when capturing prints

At A1 Wireless Live Scan, we use high-quality equipment and experienced technicians to help reduce the risk of rejection.

👉 Visit our Rocklin, Citrus Heights, or Roseville locations for fast, reliable Live Scan fingerprinting. Walk-ins are always welcome.

If received two rejection letters. You will need to undergo the Name Check process. Please visit: https://oag.ca.gov/sites/all/files/agweb/pdfs/fingerprints/fbinamecheck.pdf

The OCA number (sometimes labeled as “Your Number”) is used by the requesting agency for their internal tracking purposes.

If your Live Scan form does not include an OCA number and your requesting agency did not provide one:

👉 Leave that section blank.

Do not enter any information unless instructed by your agency. Adding incorrect or unauthorized information in the OCA field can result in processing delays or rejection of your Live Scan.

If you are unsure, we recommend contacting your requesting agency for clarification before proceeding.

​

At A1 Wireless Live Scan, we can help guide you in the right direction; however, we are not responsible for the form you choose to use. It is the applicant’s responsibility to obtain and bring the correct Request for Live Scan Service form from their requesting agency.

👉 Visit our Rocklin, Citrus Heights, or Roseville locations for fast and accurate Live Scan fingerprinting. Walk-ins are always welcome.

There is no OCA number on my form—what should I put in that section of the Request for Live Scan Service form?

Where do I get the Live Scan Request Form?

Do you provide Live Scan forms, or do I need to bring one?

The Request for Live Scan Service form must be provided by the agency requesting your background check, such as your employer, licensing agency, or organization.

👉 Live Scan locations, including A1 Wireless Live Scan, do not create or assign these forms, because each form is specific to the requesting agency and type of background check.

If you do not have your form:

  • Contact your requesting agency and ask them to provide it

  • Make sure the form is fully completed by the agency before your appointment

Using the wrong form may result in your fingerprints being sent to the wrong agency, which can cause delays or require a new submission.

At A1 Wireless Live Scan, we can help guide you in the right direction; however, we are not responsible for the form you choose to use. It is the applicant’s responsibility to obtain and bring the correct Request for Live Scan Service form from their requesting agency.

👉 Visit our Rocklin, Citrus Heights, or Roseville locations for fast and reliable Live Scan fingerprinting. Walk-ins are always welcome.

You will need to bring your own Request for Live Scan Service form provided by the agency requesting your background check.

  A1 Wireless Live Scan does not provide or assign forms, as each form is specific to the requesting agency and type of background check.

Using the wrong form may result in your fingerprints being sent to the wrong agency, which can cause delays or require a new submission.

At A1 Wireless Live Scan, we can help guide you in the right direction; however, we are not responsible for the form you choose to use. It is the applicant’s responsibility to obtain and bring the correct form from their requesting agency.

Visit our Rocklin, Citrus Heights, or Roseville locations for fast and reliable Live Scan fingerprinting. Walk-ins are always welcome.

​

Do I need to do a Live Scan again if I have already done it before?

Yes. In most cases, you will need to complete a new Live Scan fingerprinting each time it is requested.

Live Scan results are not shared between different agencies. Each employer, licensing agency, or organization requires its own background check and authorization.

This means:

  • Your previous Live Scan cannot be reused

  • A new submission is required for each application

  • Each request may require different levels of checks (DOJ, FBI, or both)

Live Scan is tied to the specific agency listed on your form, and results are sent only to that agency for privacy and security reasons.

At A1 Wireless Live Scan, we make the process quick and easy with walk-in service at our Rocklin, Citrus Heights, and Roseville locations. Most appointments take just 10–15 minutes.

👉 Visit us today for fast and reliable Live Scan fingerprinting near you.

​

Why do I have to be fingerprinted again if I’ve already been fingerprinted in the past?

You must complete a new Live Scan fingerprinting each time because fingerprint results cannot be shared between different agencies.

Each Live Scan submission is tied to a specific employer, licensing agency, or organization, and your results are sent only to that agency for privacy and legal reasons.

​

Why a new Live Scan is required:

  • Privacy laws prevent agencies from sharing criminal history information

  • Each request may require different types of checks (California Department of Justice, FBI, or both)

  • Your Live Scan form acts as authorization for a specific agency only

Because of this, previous fingerprint submissions cannot be reused, and a new Live Scan is required for each application.

At A1 Wireless Live Scan, we make the process quick and easy with walk-in service at our Rocklin, Citrus Heights, and Roseville locations. Most visits take just 10–15 minutes.

👉 Visit us today for fast, reliable Live Scan fingerprinting near you.

 

​Once I have my fingerprints taken, will they always be on file with the government?

​

No. For most Live Scan fingerprinting, your fingerprints are not permanently stored by the government.

Once your fingerprints are processed and your background check is completed, the results are sent to the requesting agency, and your submission is not kept on file for future use.

 This is why you must complete a new Live Scan each time a background check is required.

In general:

  • Fingerprints are used only for the specific request

  • Results are sent only to the requesting agency

  • Fingerprints are not shared between agencies

Only certain law enforcement or criminal records (such as convicted individuals) may be retained in government databases.

At A1 Wireless Live Scan, we ensure your fingerprints are securely transmitted and handled with care.

👉 Visit our Rocklin, Citrus Heights, or Roseville locations for fast, secure, and reliable Live Scan fingerprinting services.

​

🔹 Terms & Disclaimer

All information provided on this website by A1 Wireless Live Scan (A1 Wireless LLC) is for general informational purposes only and should not be considered legal advice or official guidance. While we make every effort to keep information accurate and up to date, laws, regulations, and requirements may change without notice.

A1 Wireless Live Scan (A1 Wireless LLC) makes no warranties or representations, express or implied, regarding the accuracy, completeness, reliability, or suitability of any information on this website.

By using this website, you acknowledge and agree that:

  • You are solely responsible for verifying all information with your requesting agency, employer, or the appropriate government authority (such as the California Department of Justice or FBI)

  • You are responsible for obtaining and submitting the correct Live Scan Request Form and required documentation

  • Any reliance you place on information from this website is strictly at your own risk

A1 Wireless Live Scan (A1 Wireless LLC) shall not be held liable for any loss, delays, rejection, additional fees, or damages resulting from:

  • Incorrect, incomplete, or outdated information

  • Errors on forms submitted by applicants

  • Delays or decisions made by the DOJ, FBI, or requesting agencies

We provide guidance as a courtesy; however, final responsibility for compliance with all requirements rests with the applicant. By using our services, you agree to these terms and acknowledge that A1 Wireless Live Scan (A1 Wireless LLC) is not responsible for any issues arising from incorrect or incomplete information provided by the applicant.

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