REFUND POLICY

Refunds will be issued only under the following circumstances: 

You made duplicate payments in error (e.g., you paid onsite, as well as online) and have requested a refund.

The Fingerprints By Live Scan location was closed because of inclement weather and you have requested a refund for fingerprinting services not rendered.

Refunds will be not be issued under any of the following circumstances:

Fingerprints were sent to the wrong ORI #.

Fingerprints are “deficient” or "rejected" and have not showed up on a state application yet.

Once fingerprints have been transmitted to FDLE/FBI, NO refunds will be granted under any circumstances.

How do I check the status of my Live Scan results?
For California Applicants:

You need to contact your “Requesting Agency”, you can find the information for your requesting agency on the Request for Live Scan form that you used when submitting your live scan transaction.

To check the status of your live scan, you can visit the DOJ website by clicking here.

You will need the following information:

Your date of birth (DOB)
The 10-digit Automated Transaction Identifier (ATI) number that is located at the bottom of the Live Scan Applicant Request form.

Mobile Live Scan

Mobile Live Scan Deposit fees are non-refundable.

Additional fees may apply for after hours mobile Live Scan, holidays, and significant travel.
We Accept Most Forms of Payment Payment for the Live Scan service in the form of exact cash, cashiers check, money order, Visa, MasterCard, American Express or Discover credit card.
All rates are subject to change and additional charges may apply depending on the type of application being processed. When making your appointment, you will be advised of the exact cost prior to being fingerprinted and payment will be required at that time.
At the top of your Request for Live Scan Service form issued to you by your employer or referring agency, there is an ORI Code. The ORI Code will determine the level(s) of Service you will require for your license or position.
Live Scan Fingerprinting fees may vary per applicant’s Requesting Agency, Government entity and/or other level of service requested.
The rolling fee covers the Live Scan Provider’s cost for performing the electronic fingerprinting task.
Fingerprints can be rejected for several reasons. The most frequent are characteristics with the Applicant’s fingerprints that make them difficult to capture. This would include scars, cracks, cuts and calluses or faded prints. If an Applicant’s fingerprints are rejected on this basis, A1 Wireless Live Scan will re-take the Applicant’s fingerprints and will waive DOJ and FBI fees. However, there still may be a travel fee depending on location.
Resubmission – Re-do for rejected prints; no charge if original Live Scan was processed by us.
All fees are subject to change without notice and the rolling fees may also vary by location.
Current and all other Government Applicant Fee Rates can be found on the California Attorney General’s website. (Department of Justice Live Scan Fingerprint Processing Fees) *Fees subject to change.

Refund Procedures

If you are eligible for a refund, please email your refund request to

support@a1wirelesslivescan.com

Our standard turnaround time to process a refund is 30 days from the date we have  received your refund request.

Refunds will be issued in the original form of payment.